Returns, cancellations and refunds

14-day lounge suite returns

Under our store policy, if you are unhappy with a standard lounge suite within 14 days of receiving it and the suite is undamaged, Furnworld International will provide a refund or exchange. We’ll also give you a complimentary genuine leather handbag for the inconvenience.

For change-of-mind returns under this policy, we assess the circumstances of each request before deciding whether to issue a refund or offer an exchange.

Contact us within the 14-day period so we can arrange your return. We’ll confirm any applicable cost before arranging collection.

Order cancellations and custom orders

Under our store policy, please request a change-of-mind cancellation within seven days of placing your order. For custom-made lounge suites or couches, this store policy allows cancellation within those seven days if production has yet to start. The store’s change-of-mind return offer applies to standard lounge suites.

Faulty, damaged or incorrect items

Contact us if your furniture arrives damaged, is faulty or differs from what you ordered. This also applies to custom furniture. For faulty or damaged goods, Furnworld International will arrange and pay for collection and will pay for delivery of an exchange unit where an exchange applies.

Refunds

For a returned item, we normally issue the refund once the item reaches our warehouse. Any applicable statutory refund deadlines and remedies take precedence.

Contact us about your order

Please provide your invoice or order reference if available, the item name, and a brief description of what happened. Photos can help us understand a delivery issue if you have them.

Email info@furnworldinternational.com or call 041 922 0477.